All U-Haul Trucks are Self Dispatch Only

How to Use U-Haul Truck Share 24/7 to Pick Up Your Truck

Here’s what you’ll need:

  • A smartphone with an internet connection

  • Your driver's license and credit card

  • A U-Haul account – Create an account at the time of your reservation

Once you have those three things and you’re within an hour of your pick up time, you can proceed with your rental.

  1. Arrive at your pick up location. We recommend arriving at least 10 minutes early to ensure you can complete the process without cutting into your rental time.

  2. Sign into your U-Haul account by selecting the “Start” button in your confirmation email or by going to uhaul.com/Orders/.

  3. Once you’re logged in select “Pick Up My Truck” to start the Self-Pick-Up process. If the option is grayed out, don’t worry, that just means you arrived too early. Your truck will be ready an hour before your pick up time.

  4. Complete the online Live Verification Approval process 

  5. We'll now give you step-by-step instructions on your phone and walk you through the process. Note: You have to be at the location in order to start.

If you have any questions or run into a problem during the process, online help is available. Once you’re done with the truck, be sure to return it clean and on time. You can return your rental during or after business hours with U-Haul Truck Share 24/7 Return.

Returning Your U-Haul Truck 

To get started, park your truck and leave the keys in the ignition.

  1. Sign into your U-Haul account on uhaul.com or the U-Haul app.

  2. After signing in, select the “Return My Truck” button.

  3. Follow the instructions on the next few screens to make sure you truck is parked in the correct area.

  4. Answer the questions on the next few screens about your mileage, truck performance and cleanliness. Make sure to report any new damages to the vehicle. You will be required to take some photos.

  5. Review the pending charges, then select complete truck return to finish returning your truck.

  6. Lastly, lock the truck and look for the key drop box or slot. Drop your key in there.

We will email a receipt shortly after you complete returning your U-Haul truck.

For After Hour return on all rental equipment please verify your equipment return on your mobile device by going to uhaul.com/share. Or you can choose to have a U-Haul Representative verify it for you the next business day. There is a $20.00 Convenience fee for this option.